Upskilling for SMEs' Sustained Growth and Success

SMEs face a critical skills shortage that threatens their growth potential, with seven in ten SME business owners struggling to source and retain adequately skilled staff. The challenge is compounded by rapid technological advancement and evolving market demands that require entrepreneurs to master diverse competencies from financial management and digital marketing to operational efficiency and strategic planning. Traditional education systems often fail to address the practical, real-world skills that SME founders need to navigate complex business environments.

The skills gap has become a major barrier to SME competitiveness and scaling, particularly as businesses must adapt to digital transformation, changing consumer behaviors, and economic volatility. These programs are proving effective in enhancing entrepreneurial competence, improving business performance, and building the resilience needed for long-term sustainability in an increasingly competitive marketplace.

The panel will explore practical training approaches that address specific SME skill gaps, from basic business fundamentals to advanced digital capabilities and leadership development. Expect discussions on designing flexible learning programs that accommodate busy entrepreneurs, leveraging technology for scalable training delivery, and measuring the impact of upskilling on business outcomes.

Speakers

John Gachora

John Gachora

Group Managing Director, NCBA Group

Nankhonde Kasonde-van den Broek

Nankhonde Kasonde-van den Broek

Founder and Chief Executive Officer, Zanga African Metrics

Nkosikhona Mbatha

Nkosikhona Mbatha

Acting Chief Executive Officer, Small Enterprise Development and Finance Agency

Veronica Nyhan Jones

Veronica Nyhan Jones

Global Head, Climate Capacity and Inclusion Accelerator, International Finance Corporation (IFC)

Moderator

Carissa Reiniger

Carissa Reiniger

Chief Executive Officer, Silver Lining Ltd, USA